Star Earrings

 CONVERSION CHART FOR RING SIZES ESHVI

SHIPPING


DK DELIVERY
All orders placed and paid before 1 pm (CET) time Monday to Friday will be eligible for next day delivery. If an order is placed or paid after 1 pm, it will be processed on the next working day. Orders placed or paid on Friday after 1 pm (CET) will be processed the same day but will be shipped the following business day. Please be aware that all deliveries must be signed for, so do make sure that there will be someone present at the delivery address.

UK DELIVERY

All orders placed before 3pm (CET) time Monday to Friday will be eligible for next day delivery. If an order is place after 3pm, it will be processed on the next working day. Orders placed on Friday after 1pm (CET) will be processed the same day but will be shipped the following business day. Please be aware that all deliveries must be signed for, so do make sure that there will be someone present at the delivery address

INSURANCE DURING DELIVERY
We ensure each product during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any products delivered, at which point responsibility for your purchased products passes to you. If you in the ordering procedure have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us and transfer of responsibility in the same way.

Customer satisfaction is always our top priority, and as such our team handle each query on a daily basis to the best of our ability. While we hope you absolutely love your purchase, if for any reason you are not perfectly satisfied with your order you can simply return/exchange the item(s) within 7 days from the date of receipt. We are pleased to accept returns of item(s) in unused, unworn and undamaged condition. Please follow the guidelines below.

RETURN PROCEDURES

Notify us of your wish to return the items by emailing us at customercare@eshvi.co.uk

If our customer service team determines that your request is eligible, you will be provided with specific instructions depending on the country.

You must then return the goods to the following address:

ESHVI
73a Palace Court
London
W2 4JE

Please label the parcel as 'Return'
Please note that the item(s) must be return in their original packaging. No refunds will be issued for an item returned in a used/damaged condition. The return of the goods is at your own cost, for your own protection, we recommend that you use a recorded delivery service and send the Product(s) by registered mail only. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Eshvi Limited will not be responsible for items lost or damaged during shipping. Please be careful: In order to avoid possible theft of the package, you should NOT write jewellery or other luxury-related words anywhere on the package.

Once the returned parcel reaches us, you will receive a confirmation email and the refund will either be issued to the original credit card used to place the order (excluding shipping cost), or as Eshvi store credit. Please allow 5 business days for the refund to appear on your debit/credit card account.

EXCHANGE PROCEDURES

If you would like to exchange your purchase for another item up to or of the same value, please send an email to customercare@eshvi.co.uk stating your order number and details of the new item you would like to exchange it for. The fulfilment of your request will be subject to our stock availability.

Please note that you must request an exchange within 14 days of receiving the item.

Once your exchange has been confirmed by our customer service team, you must return the item(s) to the following address within 7days . All return conditions apply to exchanges as well.

ESHVI
73a Palace Court
London W2 4JE

Please label the parcel as 'Exchange'

We will send you an email notification when we receive the item(s), and the tracking reference for the replacement. We will charge any outstanding amount for the new item. Please note that shipping charges will also be applied.